Geographically Dispersed Teams
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Recommendations: Geographically Dispersed Teams
In September, Cisco released “The Psychology of Effective Business Communications in Geographically Dispersed Teams,” a white paper that identifies rules for communicating to help virtual teams to work together successfully. Virtual communication ‘best practices’ recommended in the report include agreeing to protocols on response times, and establishing rules for the selection of media and the frequency of communications, especially in multi-cultural teams. Encouraging socialising and ad-hoc chats over a virtual ‘coffee machine’ by using spontaneous and richer media for communications can also speed up the development of trust. Whether you work with online volunteers or with paid staff in dispersed locations, this is a very interesting and helpful white paper. One of the things I like about it in particular is it’s focus on the cultural differences that can become exaggerated within virtual teams and lead to misunderstandings. Great stuff. Read the press release about this (it’s a good list of highlights of the white paper). You can download the Executive Summary (PDF 137.10KB)
Fragile Trust in Virtual Teams Threatens Business Performance - Research Identifies New Rules for Communication
http://newsroom.cisco.com/dlls/2006/prod_091906.html
Involving International Online Volunteers: Factors for Success, Organizational Benefits, and New Views of Community,” - includes list of all published research I know about regarding involving online volunteers successfully
http://www.ijova.org/PDF/VOL24_NO1/IJOVA_VOL24_NO1_Intl_Online_Vols_Jayne_Cravens.pdf
For practical tips on working with online volunteers, The Virtual Volunteering Project still provides great information.
http://www.serviceleader.org/old/vv/
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